Frequently Asked Questions

Everything you need to know about your Haight shopping experience.

What is your shipping policy?

We offer worldwide shipping. Orders are processed within 2-3 business days, and delivery times vary by location, typically ranging from 3 to 10 business days.

How do I return or exchange an item?

You can return or exchange any unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our returns portal to start the process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How do I care for my Haight garments?

To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner garment label, which usually involves cold machine washing and air drying.

Can I track my order?

Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Are your products sustainably made?

At Haight, we prioritize ethical manufacturing and sustainable sourcing. We work closely with our suppliers to minimize environmental impact and ensure fair labor practices.